Terms & Services

Acceptance of Terms

By accessing or using Gruntworks services, including but not limited to our Local Legacy Engine platform, website, and related services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

Services Description

Gruntworks provides professional growth systems and marketing solutions for independent HVAC businesses, including:

Local Legacy Engine platform and tools
Gruntworks Lighthouse Panel (GLP)
Local SEO and Google Business Profile optimization
High-conversion website development
Reputation management services
Marketing automation and lead generation tools

Our services are designed as one-time investments that you own, rather than ongoing subscription-based services.

Service Delivery and Scope

The specific features, tools, and capabilities included in your service package will be detailed in your service agreement or order confirmation. We reserve the right to:

Update, modify, or discontinue features as part of our ongoing product development
Add new features or capabilities that enhance the core service offering
Make technical improvements that do not materially affect functionality
Address security vulnerabilities or compliance requirements

We will provide reasonable notice of any material changes that affect your use of the services. You understand that while we strive to maintain consistent service quality, technological changes and industry standards may require updates to our platform over time.

User Obligations

When using our services, you agree to:

Provide accurate, current, and complete information
Maintain the security of your account credentials
Use our services only for lawful purposes
Comply with all applicable laws and regulations
Not reverse engineer, decompile, or disassemble our software
Not resell or redistribute our services without authorization
Not use our services to transmit harmful code or malicious software

Account Registration

To access certain features, you must register for an account. You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized use
Ensuring your account information remains accurate

Payment Terms

One-time payment plans are available as specified in our pricing
All fees are non-refundable unless otherwise stated in writing
We reserve the right to change pricing with 30 days advance notice
Payment processing is handled securely through third-party providers

Payment Methods and Processing

We accept various payment methods including credit cards, debit cards, and bank transfers. Payment terms will be specified in your service agreement. By providing payment information, you represent and warrant that:

You are authorized to use the payment method provided
All payment information is accurate and current
You will promptly update your payment information if it changes

Refund Policy

Due to the custom nature of our services and the immediate value provided upon delivery, all fees are non-refundable except:

As required by applicable consumer protection laws
In cases of material breach by Gruntworks as determined in our sole discretion
As explicitly stated in a written service agreement

If you believe you are entitled to a refund, please contact us with details about your situation. We will review each request on a case-by-case basis and respond within 30 days.

Intellectual Property

All content, features, and functionality of our services, including but not limited to:

Software, code, and technical documentation
Text, graphics, logos, and images
Service names, trademarks, and brand elements
User interfaces and design elements

Are owned by Gruntworks or our licensors and are protected by copyright, trademark, and other intellectual property laws.

User Content

You retain ownership of content you submit through our services. By submitting content, you grant us a license to use, modify, and display that content as necessary to provide our services.

Service Availability

We strive to maintain service availability but do not guarantee:

Uninterrupted or error-free service
Complete security of information transmitted
Compatibility with all devices or software
Specific performance or uptime metrics

We reserve the right to modify, suspend, or discontinue services with reasonable notice.

Limitation of Liability

To the maximum extent permitted by law:

Gruntworks shall not be liable for any indirect, incidental, special, or consequential damages
Our total liability shall not exceed the amount you paid for the specific service giving rise to the claim
We are not responsible for third-party services or integrations
We do not guarantee specific business results or outcomes

Exclusion of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

Implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Warranties that the services will be uninterrupted, error-free, secure, or free from viruses or harmful components
Warranties regarding the accuracy, reliability, or completeness of any information provided through the services

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In such jurisdictions, our liability will be limited to the fullest extent permitted by applicable law.

Business Results Disclaimer

We do not guarantee, represent, or warrant that your use of our services will result in:

Specific revenue increases or business growth
Particular lead generation volumes or conversion rates
Search engine rankings or online visibility improvements
Any other specific business outcomes or metrics

Your success depends on many factors beyond our control, including market conditions, competition, your own business practices, and external economic factors. We provide tools and systems, but your results depend on how you use them and many other variables.

Indemnification

You agree to indemnify and hold harmless Gruntworks, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from:

Your use of our services
Your violation of these Terms
Your violation of any third-party rights
Any content you submit through our services

Termination

We may terminate or suspend your account and access to services immediately, without prior notice, if you:

Violate these Terms of Service
Engage in fraudulent or illegal activity
Fail to make required payments
Breach any other provision of these terms

Upon termination, your right to use our services will cease immediately.

Modifications to Terms

We reserve the right to modify these Terms at any time to reflect changes in our services, legal requirements, or business practices. We will notify users of material changes via:

Email notification to registered users at the email address associated with their account
Prominent notice on our website for at least 30 days
Updated “Last Modified” date at the bottom of this document

What Constitutes Material Changes

Material changes include modifications that:

Substantially reduce your rights or increase your obligations
Change the scope or nature of our services in a significant way
Affect pricing, payment terms, or refund policies
Modify dispute resolution procedures or governing law
Alter data handling or privacy practices

Non-material changes, such as clarifications, grammatical corrections, or formatting improvements, may be made without notice. If you disagree with any changes to these Terms, your sole remedy is to stop using our services and close your account.

Continued use of our services after changes are posted constitutes your acceptance of the modified Terms. If you do not agree with the changes, you must discontinue use of the services immediately.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of [Your State], without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the state and federal courts located in [Your City, State].

Dispute Resolution

Before filing a formal legal claim, you agree to:

Contact us directly to attempt to resolve the dispute
Participate in good faith negotiations for at least 30 days
If unresolved, submit to binding arbitration if both parties agree

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Gruntworks regarding our services.

Contact Information

If you have questions about these Terms of Service, please contact us:

Email: legal@gruntworks.com
Phone: +1-555-0123
Address: 123 Main St, City, State 12345

Last Updated: January 2024